Shipping policy
Cathryn Rippelbeck (“we” and “us”) is the operator of
(http://cr-harmonyequestrian.myshopify.com/) (“Website”). By placing an order
through this website you agree to the following terms and conditions. These are provided to
ensure that both parties are aware of this agreement and mutually agree to it
protect and raise expectations of our service.
1. General
Subject to stock availability. We try to maintain accurate inventory counts on our
website, but from time to time there may be stock discrepancies which we will not
be able to fulfill all your items at the time of purchase. In this case, we will
to fulfill the available products for you and to contact you if you would
prefer to wait for the restocking of the backordered item or if you prefer for us
to process a refund.
2. Shipping costs
Shipping costs are calculated during the order process based on weight, dimensions and
Destination of the ordered items. Payment for shipping will be collected
with the purchase.
This price is the final price for shipping costs to the customer.
3. Returns
3.1 Return due to change of mind
CR Harmony Equestrian will gladly accept returns due to changes of mind, as long as
as a return request within 14 days of receipt of the goods and
returned to us in original packaging, unused and in a resalable condition.
The return shipping will be paid at the customer’s expense and will be obliged
organize their own shipping.
Once returns are received and accepted, refunds will be forwarded to the store
Credit for a future purchase. We will notify you once this is completed
by email.
(CR Harmony Equestrian) will refund the value of returned goods, but will NOT
refund the value of the shipping costs paid.
3.2 Warranty returns
CR Harmony Equestrian will gladly fulfill all valid warranty claims, provided that a
Claims must be submitted within 90 days of receipt of the items.
Customers must pay for the return in advance, but we
We will refund you after a successful warranty claim.
After receiving items back for warranty claims, you can expect CR Harmony
Equestrian to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you can choose between:
(a) Refund to your payment method
(b) a refund in the form of a credit
(c) a replacement item sent to you (if available)
4. Delivery conditions
4.1 Domestic term
Domestic shipments usually take 2 - 7 days to arrive
4.2 International Term
In general, international orders take 4 - 22 days to arrive.
varies greatly depending on the courier you have selected. We can offer
a more accurate estimate when you select your courier at checkout.
4.3 Shipping time
Orders are usually dispatched within 2 working days after payment of the order
Our warehouse is open Monday to Friday during normal business hours, except
on holidays when the warehouse is closed.
In these cases, we take measures to ensure that shipping delays are kept to a minimum.
Exception if a production time is already specified at the time of purchase.
4.4 Change of delivery address
For requests to change the delivery address, we can change the address at
at any time before the order has been shipped.
4.5 PO Box Shipping
CR Harmony Equestrian ships to P.O. PO box addresses with postal services
only. We cannot offer courier services to these locations.
4.6 Military address mailing
We can ship to military addresses with USPS. We cannot offer
this service with courier services.
4.7 Out-of-stock items
If an item is out of stock, we will wait until the item is available until
Shipping your order. Existing items in the order will be reserved while we
waiting for this article.
4.8 Delivery time exceeded
If the delivery time has exceeded the forecast time, please contact us so that we
can conduct an investigation.
5. Tracking notifications
Upon shipment, customers will receive a tracking link from which they will be shipped
able to track the progress of their shipment based on the latest updates made
available from the shipping service provider.
6. Packages damaged during transport
If you find that a package is damaged during transport, please refuse it if possible
package from the courier and contact our customer service. If the
Package was delivered without your presence, please contact the customer
Service with the next steps.
7. Customs duties and taxes
7.1
(http://cr-harmonyequestrian.myshopify.com/) (“Website”). By placing an order
through this website you agree to the following terms and conditions. These are provided to
ensure that both parties are aware of this agreement and mutually agree to it
protect and raise expectations of our service.
1. General
Subject to stock availability. We try to maintain accurate inventory counts on our
website, but from time to time there may be stock discrepancies which we will not
be able to fulfill all your items at the time of purchase. In this case, we will
to fulfill the available products for you and to contact you if you would
prefer to wait for the restocking of the backordered item or if you prefer for us
to process a refund.
2. Shipping costs
Shipping costs are calculated during the order process based on weight, dimensions and
Destination of the ordered items. Payment for shipping will be collected
with the purchase.
This price is the final price for shipping costs to the customer.
3. Returns
3.1 Return due to change of mind
CR Harmony Equestrian will gladly accept returns due to changes of mind, as long as
as a return request within 14 days of receipt of the goods and
returned to us in original packaging, unused and in a resalable condition.
The return shipping will be paid at the customer’s expense and will be obliged
organize their own shipping.
Once returns are received and accepted, refunds will be forwarded to the store
Credit for a future purchase. We will notify you once this is completed
by email.
(CR Harmony Equestrian) will refund the value of returned goods, but will NOT
refund the value of the shipping costs paid.
3.2 Warranty returns
CR Harmony Equestrian will gladly fulfill all valid warranty claims, provided that a
Claims must be submitted within 90 days of receipt of the items.
Customers must pay for the return in advance, but we
We will refund you after a successful warranty claim.
After receiving items back for warranty claims, you can expect CR Harmony
Equestrian to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you can choose between:
(a) Refund to your payment method
(b) a refund in the form of a credit
(c) a replacement item sent to you (if available)
4. Delivery conditions
4.1 Domestic term
Domestic shipments usually take 2 - 7 days to arrive
4.2 International Term
In general, international orders take 4 - 22 days to arrive.
varies greatly depending on the courier you have selected. We can offer
a more accurate estimate when you select your courier at checkout.
4.3 Shipping time
Orders are usually dispatched within 2 working days after payment of the order
Our warehouse is open Monday to Friday during normal business hours, except
on holidays when the warehouse is closed.
In these cases, we take measures to ensure that shipping delays are kept to a minimum.
Exception if a production time is already specified at the time of purchase.
4.4 Change of delivery address
For requests to change the delivery address, we can change the address at
at any time before the order has been shipped.
4.5 PO Box Shipping
CR Harmony Equestrian ships to P.O. PO box addresses with postal services
only. We cannot offer courier services to these locations.
4.6 Military address mailing
We can ship to military addresses with USPS. We cannot offer
this service with courier services.
4.7 Out-of-stock items
If an item is out of stock, we will wait until the item is available until
Shipping your order. Existing items in the order will be reserved while we
waiting for this article.
4.8 Delivery time exceeded
If the delivery time has exceeded the forecast time, please contact us so that we
can conduct an investigation.
5. Tracking notifications
Upon shipment, customers will receive a tracking link from which they will be shipped
able to track the progress of their shipment based on the latest updates made
available from the shipping service provider.
6. Packages damaged during transport
If you find that a package is damaged during transport, please refuse it if possible
package from the courier and contact our customer service. If the
Package was delivered without your presence, please contact the customer
Service with the next steps.
7. Customs duties and taxes
7.1
VAT identification number according to §27a of the VAT Act: “ DE292852647
7.2 Import duties and taxes
Import duties and taxes for international shipments may apply
upon arrival in the destination country. This varies depending on the country and CR Harmony
Equestrian encourages you to be aware of these potential costs before
order from us.
7.2 Import duties and taxes
Import duties and taxes for international shipments may apply
upon arrival in the destination country. This varies depending on the country and CR Harmony
Equestrian encourages you to be aware of these potential costs before
order from us.
If you refuse to pay duties and taxes upon arrival at your destination
Country the goods will be returned to CR Harmony Reitsport to the customer
costs, and the customer will receive a refund of the value of the goods paid,
less the cost of return shipping. The cost of initial shipping will not be
be refunded.
8. Cancellations
If you change your mind before you receive your order, we can
Accept cancellations at any time before the order has been shipped. If an order
has already been shipped, please read our refund policy.
9. Insurance
Parcels are insured against loss and damage up to the value stated
Courier.
9.1 Procedure for packages damaged during transport
We will process a refund or replacement once the courier service is completed
their investigation of the claim.
9.2 Procedure for parcels lost in transit
We will process a refund or replacement once the courier has made one
investigation and considered the package lost.
10. Customer service
For all customer service inquiries, please send us an email to
crharmonyequestrian@gmail.com
Shipping policy created on Easyship.com [https://www.easyship.com]
Country the goods will be returned to CR Harmony Reitsport to the customer
costs, and the customer will receive a refund of the value of the goods paid,
less the cost of return shipping. The cost of initial shipping will not be
be refunded.
8. Cancellations
If you change your mind before you receive your order, we can
Accept cancellations at any time before the order has been shipped. If an order
has already been shipped, please read our refund policy.
9. Insurance
Parcels are insured against loss and damage up to the value stated
Courier.
9.1 Procedure for packages damaged during transport
We will process a refund or replacement once the courier service is completed
their investigation of the claim.
9.2 Procedure for parcels lost in transit
We will process a refund or replacement once the courier has made one
investigation and considered the package lost.
10. Customer service
For all customer service inquiries, please send us an email to
crharmonyequestrian@gmail.com
Shipping policy created on Easyship.com [https://www.easyship.com]
CR Harmony equestrian ("we" and "us") is the operator of
(http://cr-harmonyequestrian.myshopify.com/) (“Site”). By placing an order
through this website you will agree to the terms below.These are provided
to ensure both parties are aware of and agree upon this arrangement mutually
protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on ours
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping costs to the customer.
3. Returns
3.1 Return Due To Change Of Mind
CR Harmony equestrian will happily accept returns due to change of mind as long
as a request to return is received by us within 14 days of receipt of item and
are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
via email.
(CR Harmony equestrian) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
CR Harmony equestrian will happily honor any valid warranty claims, provided a
claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect CR Harmony
equestrian to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In theses
Instances, we take steps to ensure shipment delays will be kept to a minimum.
Depends on the description of the product, if it states that the process time is 6-7 times plus packing and dispatch, you agreed to these conditions when you bought the product
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
CR Harmony equestrian will ship to P.O. box addresses using postal services
only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available beforehand
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecast time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of your shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
VAT identification number according to §27a of the VAT Act: “ DE2928526477.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and CR Harmony
equestrian encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to CR Harmony equestrian at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not be
be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If on
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10.Customer service
For all customer service enquiries, please email us at
crharmonyequestrian@gmail.com
Shipping Policy Generated at Easyship.com [https://www.easyship.com]